Owner Letter

Serial Number 1FMCA11S6XYZ12345

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 91M76, to owners of certain 1989 Probe vehicles.

REASON FOR THIS PROGRAM

The outer metal wrapping on the muffler may rust and peel away from the muffler.

Severe rust may also be clearly visible on the rear of the muffler.

The internal construction of the muffler is not affected, and the muffler is fully functional.

PROGRAM COVERAGE

Certain owners of 1989 Probe vehicles will be notified of a no-charge muffler coverage. Coverage will be provided through the end of April 1993.

SERVICE PROVIDED

If you have this muffler condition on your Probe, your Ford dealer will install a new muffler at no cost to you. Other exhaust components that may be rusted are not covered by this program.

HOW LONG WILL IT TAKE?

The time needed for this service is less than one hour. However, due to service scheduling times, your dealer may need your Probe for one full working day.

CALL YOUR DEALER

Call your dealer, ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your Probe in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS

If you paid to have this service done before the receipt of this letter, Ford will, at your option, either refund the cost of the muffler only or install a Ford service muffler in place of a cash refund. To request a refund, please show your paid work-order to your Ford dealer.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction with your Ford built Probe.