Dealer Letter

To: All NAAO Export Sales North American Ford Product Dealers in U.S. Federalized Markets and Involved Dealers in Non-Federalized Locations

All NAAO Export Sales District Offices All Affiliated Ford Motor Companies - Service Managers

Subject: Owner Notification Program 91M76 - Probe Muffler Replacement

Affected All 1989 Probe vehicles, built from Job # 1 through June 15, 1989
Vehicles: are covered by this program.

Enclosed are copies of FPSD's Owner Notification Program 91M76 Bulletin applicable to tbe subject North American Ford-built vehicles. A sample copy of NAAO Export Sales' Owner Notification Letter is attached. If your dealership/ location is involved, the applicable VIN listing is included. If not, use the Bulletins as information only.

Please note that some details in the enclosed Bulletins such as parts ordering and claim submission procedures are applicable to U.S. dealers only. Therefore, please observe the following administrative procedures:

1. Parts Orders Order the parts directly from FPSD-IDO, Windsor, Canada, using conventional parts ordering procedures. Parts will be reimbursed by submission of warranty claim Form(s) 1863.

2. Reimbursement Only the Form 1863 will be accepted for reimbursement under this Recall. Upon completion of the required service, the Form 1863 must be completely filled out and signed by authorized dealer personnel. Dealers having Direct Warranty Entry (DWE) are to use that method of claims submission.


PLEASE ENSURE THAT COPIES OF THIS OWNER NOTIFICATION PROGRAM ANNOUNCEMENT ARE ROUTED TO YOUR PARTS AND SERVICE PERSONNEL


March, 1992
Serial Number


Ford Motor Company is providing a no-charge Service Program, Number 91M76, to owners of certain 1989 Probe vehicles.

REASON FOR The outer metal wrapping on the muffler may rust and peel
THIS PROGRAM away from the muffler.

Severe rust may also be clearly visible on the rear of the muffler.

The internal construction of the muffler is not affected and the muffler is fully functional.

PROGRAM COVERAGE This no-charge service will be provided up to 36 months/
36,000 miles in service or before July 1, 1992 whichever provides the greatest coverage.

SERVICE PROVIDED If you have this muffler condition on your Probe, your
Ford dealer will install a new muffler at no cost to you. Other exhaust components that may be rusted are not covered by this program.

CALL YOUR DEALER If you experience this concern, call your dealer and ask
for a service appointment if parts are in stock. If your dealer does not have the parts in stock, they can be ordered before scheduling your service date.

When you bring your Probe in, give the dealer this letter. If you misplace this letter, your dealer will still do the work free of charge.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction with your Ford Probe.