Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS
Use OASIS to determine vehicle eligibility for this or other service actions.

Tell owners of any other uncompleted service action. Attempt to complete all service actions during a single visit by the owner.

Promptly Perform Recall On:
Affected vehicles on the enclosed list.

Other affected vehicles brought to your dealership.

All affected vehicles in dealer stock before sale or delivery to owners.

Dealer-Owner Contact/Action
Immediately contact any owner of an affected vehicle whose name does not appear on the enclosed list. Arrange a service date. Give the owner a copy of the owner letter. Replace the Child Tether Anchorage Bolt Kit with kit part number F42Z-61613D74-AA and sticker the two pages of the Owner Guide. Mutilate and scrap the removed kit.

Ask the customer if the old child restraint Anchorage Bolt Kit, provided with the vehicle, had been installed. If so, advise the customer that the anchor nut also requires replacement (refer to Attachment III) and arrange a service date.

Report name and address changes or corrections using DREWAR application on your DCS terminal (refer Warranty and Policy Manual Section 8.0). Use DAWIS to identify the current record.

Reimbursement For Completion And Claims Preparation Instructions
Refer to Warranty and Policy Manual Section 6.3 pages 8-13.

93S78 must be shown in the Recall box.